Refund policy
We want every order from Higher Education to land right. If something doesn't, here's how we make it right.
Unopened Products
We accept returns on all unopened products within 30 days of purchase. Once we receive the returned items, we'll process your refund to the original payment method.
Damaged on Arrival
If your order arrives damaged, please contact our support team within 7 days of delivery.
To help us address your claim, we may request photos of the both the product, and packaging.
Other Refund or Credit Requests
Anything outside the above is handled on a case-by-case basis. Reach out through our Contact page with your order number and a brief description, and our team will work with you to find a fair resolution.
How to Submit a Claim
- Visit our Contact page.
- Include your order number, what's wrong, and (for damage claims) photos of the issue.
- We'll respond within one business day with next steps.
For non-refund questions, our Contact page is also the fastest way to reach us.
